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Help Center

TFC brings the warmth of Filipino entertainment wherever you may be.  We are the largest, most complete and up-to-date source of high quality, premium content [videos] from the Philippines, and ABS-CBN. 
 
WATCH high quality TFC (ABS-CBN) videos.
Your favorite TFC (ABS-CBN) shows are just a click away. You can watch videos anytime, anywhere, even when you are offline (new in-app feature)! Enjoy only the best, official and highest quality content exclusive only to TFC customers.
 
Satisfy your craving for homegrown Pinoy TV shows, news and movies only with TFC.
 
GO DIGITAL with your TFC experience.
No more troublesome installation requirements. Just go to the internet (www.TFC.tv) and then you are ready to watch the best  and the latest Filipino shows, news and movies!
 
Personalize your video viewing with your online lifestyle. You can make your own video playlist, and download shows to watch anytime, anywhere, even if you are not connected to the internet! 
 
*Recommended internet speed 2 Mbps, minimum internet speed 512 kbps.
 
SOCIALIZE with TFC users worldwide
Always feel close to family and friends. Here you can boost your online profile by socializing with your dear ones, chatting and sharing TFC videos with them. Don’t be left out, join the official TFC online community!
There are 2 easy ways to register to TFC Online:
 
A.  Register using your Social Network Account:
    1.  Click "Get TFC!" on the top or bottom portion of the homepage.
    2.  After clicking the registration button, you will be prompt to "Choose Your TFC Subscription".
    3.  Click "Connect With Facebook".
    4.  Confirm the Facebook Credentials.
    5.  Enter your Social Network account’s login information and click on the "Link Account".  
 
B.  Create a new account:
    1.  Click "Get TFC!" on the top or bottom portion of the homepage.
    2.  Fill in the "Your Basic Information' and "Your Login Information".
    3.  After filling in the information, tick the "Terms and Conditions" and click "Next" button.

There are 2 ways to sign-in to TFC Online:

A.  Sign-in using your Facebook account

1.       Click “Sign In“ on the upper right portion of the homepage.

2.       Choose “Connect with Facebook" and click on the tab.

3.       Enter your social network account information.

 

B.  Sign-in using your Email or TFC credentials

1.       Click “Sign In“ on the top portion of the homepage.

2.       Enter your email address and password.

 

You may access the videos by following these easy steps:

1.  Sign in using your Facebook account or by using your TFC credentials.
2.  From the Menu (SHOWS/NEWS/MOVIES/LIVE drop down button) on top of the page, choose and click preferred genre/show.
3.  Choose from the list of videos by clicking on the "WATCH" button.
4.  Click on the "PLAY" button again to watch the video.

If you need immediate assistance, one of our customer service agents will be happy to chat with you online. Click on "Help" found at the bottom of any page of TFC Online in the menu list. Once you’re on the Help Center page, click on “Live Support” and a customer service agent shall respond to you. Live Chat Support is available 24 hours, 7 days a week.

 

If you wish to connect with us via email or provide feedback, click "Email Us" in the HELP CENTER page and you will be provided a form to send your questions or feedback. We will reply to you within 24 hours.

Yes. Search "TFC" in the Android's Playstore or Apple's App Store and then install the app. After installing the app, enter the email address and password you registered on the site TFC Online to start enjoying TFC videos on your mobile phone or tablet.

* Please note that some Movies and Live Content may not be available for viewing on the app.

Roku is a streaming player that connects to your TV that enables you to watch digital content from streaming platforms such as TFC Online, on your TV. TFC Online now has an app available on Roku.

PREMIUM

Get the best online access TFC.tv can offer!
The Premium Package gives you unlimited access to TFC.tv's
extensive library and live streaming of ABS-CBN programming.
 
Enjoy all the current entertainment and news programs from The Filipino Channel (TFC),
ABS-CBN News Channel (ANC), DWRR, DZMM, and DZMM Teleradyo,
plus TFC.tv's collection of more than 300 blockbuster and classic
titles in near DVD quality and more than 30 FPJ movies
including selected TV classsics, movies and sports programs.

Online Premiere is not included in the package and should be purchased separately.

You can still access the service to different computers or location but cannot be accessed simultaneously.

This means when users sign in to their account, it will be automatically signed-out from the SAME account on other browsers and devices where they were previously signed in.

You can watch online premiere movies up to 24 hours from time of purchase.

1.  Register/sign-in using your social network account or by using your TFC.tv credentials.
2.  Click "Movies" and select desired movie under "Movies to Rent".
3.  Once selected, click "Rent".
4.  You will be directed to the Subscription page.
5.  Select preferred payment method to purchase.
6. Ensure the details are correct and click "Place Order" button.
7. Check the expiration date and enjoy watching Online Premiere Movie..

The price offering on TFC.tv is based on industry standards for online movie subscriptions intended to be consumed through desktop and laptop computers, as well as tablet and mobile devices.

TFC Everywhere is a value added feature offered to TFC IPTV subscribers who have an active TFC subscription package.

Existing TFC Subscribers are eligible to FREE online access to select video contents (TV shows, movies, etc.) once it is verified  that customer has an active TFC subscription package.

The online viewing of TFC will be made feasible through TFC Online (www.tfc.tv).

Access to TFC Everywhere will be co-terminus with your TFC subscription package.

a. More tailored viewing experience to strengthen and extend the value of TFC subscription.

b. Address the need to catch up on missed programs from the linear platform.

c. Expand viewing experience inside or outside the home thru your computer, laptop, tablet and smartphone.

All  TFC subscribers who have an existing premium package subscription on IPTV can avail of TFC Everywhere.

Access to TFC Everywhere will be made available to as many device possible; this includes but not limited to the following devices:

- PC/Laptop
- Tablet
- Smartphone

You can access your TFC Everywhere anywhere as long as you have an internet connection.

 

Your TFC Everywhere can be accessed anywhere as long as your TFC Premium subscription is still active.

For those who have an existing/active TFC IPTV subscription, but haven’t claimed their TFC Everywhere access : 
 
Kindly chat with our 24/7 Live Customer Support Team or send an email to support@tfc.tv.(http://tfc.tv/help)
 
For US customers who subscribed to a TFC IPTV subscription online via https://www.tfc-usa.com/ starting February 24, 2018:
  1. You will receive a confirmation email as soon as the payment for your TFC application has been processed.
  2. The confirmation email includes activation codes for you and your supplementary accounts to enable to you to access TFC Online via TFC Everywhere.
  3. Go to http://tfc.tv/TFCEverywhere/ to register for a TFC Online account and enter the TFC Everywhere activation code.

(NOTE : You should register the SAME email address you have provided in your TFC IPTV account. If the email address you have provided is already registered to a TFC Online account, you just need to sign in.)

  1. Once you have already linked a unique code to a TFC Online account, you can no longer use it to activate another account.
  2. Should you require assistance, you can send us an email via support@tfc.tv or chat with a CS agent at the Help Center page.

PREMIUM
1. For teleseryes currently airing, all episodes are available for viewing until 15 days after the airing of the last episode.
2. For archived teleseryes, all episodes are available for viewing.
3. For TV and Current Affairs shows currently airing, all latest episodes in the past 7 days are available for viewing.
4. For daily news shows, the latest 5 episodes are available for viewing.
5. For archived shows, all episodes are available for viewing.
6. For subtitled programs, all episodes aired in the past 3 months will be available and new episodes will be uploaded once a week.

MOVIES
All archived movies are available for viewing.

LIVE
ANC/DZMM/Teleradyo Live streaming available for viewing for 30 days.

 

1. For teleseryes currently airing, all episodes are available for viewing from first episode until current.
2. For TV and Current Affairs shows currently airing, all latest episodes in the past 5 days are available for viewing.
3. For daily news shows, the latest 5 episodes are available for viewing.
4. For subtitled programs, all episodes are available for viewing from first episode until current.
5. No access to Movies and Live streaming.

1. For teleseryes currently airing, all latest episodes in the past 3 episodes.
2. For daily news shows, all latest episodes in the past 3 episodes.
3. For subtitled programs, all latest episodes in the past 3  episodes.
4. ANC/DZMM/Teleradyo Live streaming available for viewing.
5. No access to Movies and other Live streaming shows.

You may view your transactions by:

  1. Sign in using your social network account or by using your TFC.tv credentials.
  2. Go to your Profile located at the upper right of the site.
  3. Select "My Account" under your name.
  4. Once you are in the profile page, click "Transactions".
  5. The transactions you made will be displayed with the following details:
  • Order Number
  • Date and Amount Purchased
  • Currency
  • Type and Mode of Subscription
  • Action Made

You may view your entitlement by:

1.  Sign in using your social network account or by using your TFC.tv credentials.
2.  Go to your Profile located at the upper right of the site.
3.  In "My Products", the expiration date is indicated under "My Subscription".

You may view your latest subscription by:

  1. Sign in using your social network account or by using your TFC Online credentials.
  2. Go to your Profile located at the upper right of the site.
  3. Select "My Account" under my name.
  4. Once you are in the profile, click "My Products".
  5. The details of your availed subscription and/or movies will display in this section.

You may  go to My Account to check on the details of your TFC account such as your registered name, email, and current subscription.

You may go to Settings, and click on Roku Device to check on your current Roku device settings.

You may retrieve your password by following these steps:

  1. At the homepage, click the "Sign-in" button located at the upper right corner.
  2. You will be directed to Sign-in Page and click the "Forgot Password?" button.
  3. Enter the email address and click "Send Reset Link" button.
  4. Check your email and click the reset password link.
  5. Once you clicked the link, you will be directed to Reset Password page.
  6. Enter the New Password and Confirm New Password and click the "Submit" button.
     
You may change your password by following these steps:
 
1.  Sign in using your social network account or by using your TFC.tv credentials.
2.  Go to your Profile located at the upper right of the site.
3.  Select "My Account" under your name.
4.  In the Profile page, click "Change Password".
5.  In the Change Your Password page, enter your old and new password and click "Set New Password".

You may view or edit your account information by following these steps:

1.  Sign in using your social network account or by using your TFC.tv credentials.
2.  Go to your Profile located at the upper right of the site.
3.  Select "My Account" under your name.
4.  In the My Account, click "Edit" butotn under Profile.
5.  You can edit the following information:
     a. First and Last Name
     b. Country/Region, State and City
     c. Phone
6. Once the information is filled-up, click "Update" button.

 No. The email address is already linked to your TFC.tv account and cannot be changed nor edited.

You may remove your account from every update and notification sent by TFC.tv by clicking the word "here" at the buttom of the email sent to you. The message is "If you do not want to receive any more emails from TFC.tv, please click on the unsubscribe button below. To unsubscribe, please click here."

1.  Sign in using your social network account or by using your TFC.tv credentials.
2.  Go to your Profile located at the upper right of the site.
3.  Select "My Account" under your name.
4.  In the My Account, click "Edit" button under Profile.
5.  You can edit the following information:
     a. First and Last Name
     b. Country/Region, State and City
     c. Phone
6. Once the information is filled-up, click "Update" button.
7.  A message will prompt to inform you that the account is updated.
 
If updating of your account takes longer than 24 hours, you may contact our customer support to assist you.

 

 

A TFC.tv account cannot be deleted nor deactivated. The site does not have any policy against the use of fictional data to protect user privacy. Thus, customer may edit or remove his/her personal information in the Profile Page. However, we highly encourage customers to use correct information for validation purposes.

How to Edit Profile Name:

1.  Sign in using your social network account or by using your TFC.tv credentials.
2.  Go to your Profile located at the upper right of the site.
3.  Select "My Account" under your name.
4.  In the My Account, click "Edit" butotn under Profile.
5.  You can edit to "N/A" the following information :
     a.  First and Last Name
     b.  Country/Region, State and City
     c.  Phone
6.  Once the information is filled-up, click "Update" button.
7.  Scroll down your page and under Settings, you may set the privacy to off.
     a.  TFC Profiel Visibility
     b.  Share TFC Activities on TFC page
     c.  Share TFC Activities on Linked Social Accounts

Yes. If your profile name is edited to N/A or any name/character, please edit to correct details for validation purposes. After editing it, you may renew your subscription. You may contact our chat representative for further assistance.

The privacy settings on TFC.tv depend on the social network account that you are registered to:

  1. For Facebook, please refer to this link and you will directed to Privacy Settings and Tool.

Your profile may be viewed depending on your preferred privacy setting option on TFC.tv.

To change your privacy settings:

1.  Sign in using your social network account or by using your TFC.tv credentials.
2.  Go to your Profile located at the upper right of the site.
3.  Select "My Account" under your name.
4.  Scroll down your page and under Settings, you may set the following to off.
     a.  TFC Profile Visibility
     b.  Share TFC Activities on TFC page
     c.  Share TFC Activities on Linked Social Accounts

You have 3 options on how to manage your activities on TFC.tv:

1.  TFC Profile Visibility.
2.  Share TFC Activities on TFC page.
3.  Share TFC Activities on Linked Social Accounts.

Your TFC.tv activities are automatically shared on TFC.tv page and on your linked social networking accounts upon sign-in/registration.  Your profile page can also be viewed by everyone. You may change this by selecting privacy setting option under your "My Account'.

TFC.tv offers prepaid cards that provide flexible ways to purchase the subscription and retail products of your choice.

Subscription Card
You can activate a specific subscription package directly to your TFC.tv account.
1-Month Premium, and 3-Month Premium packages are available in set retail prices in your region’s local currencies.
Once activated, you can watch all the content available in the subscription package during the applicable subscription period.

Yes, prepaid cards expire. Therefore, its best to consume upon purchase.  You may refer to its validity at the back of the card.

Click here to find the nearest dealer in your area.

You may subscribe using your prepaid subscription card by following these steps:

1. Sign-in by using your social network account or by using your TFC.tv credentials
2.  Go to your Profile located at the upper right of the site.
3.  Select desired package and the billing period
4.  Enter the 12 alphanumeric or 8 alphanumeric digit Pin in the "I have a code" field and click "Apply" Button
6.  System will automatically deduct the total price. Ensure the amount is correct.
7.  Once all information are correct, click "Place Order".
8.  Check your subscription if the entitlement has been adjusted.

To activate your TFC Online ePINS;

  1. Sign in to your TFC Online account.
  2. Click on the "Watch More - Get Premium" button found on top of the page.
  3. On the Subscription Page, click on the "Select" button of the subscription package that you purchased (Lite, Premium).
  4. On the Payment Page, choose the duration period of your subscription (Monthly, Quarterly, Annual).
  5. Enter your 12-alphanumeric digit PIN on the field specific for Code.
      Note: Please include the spaces (i.e. XXXX XXXX XXXX)
  6. Click "Apply" button to effect the ePIN.
  7. Click "Place Order" button found on the bottom of the page to apply the complimentary Pin.
  8. You will receive a confirmation message once the transaction is successful.
      Note: The entitlement may take time to be credit to your account. Please allot 15 minutes at most.

 

Depending on your current location, TFC Online may accept online payments through the following:

  • MasterCard Credit Card
  • Visa Credit Card
  • Discover Credit Card
  • JCB Credit Card
  • AMEX

We now accept debit card as payment for TFC Online purchases.

To subscribe using your credit card:
  1. Sign-in by using your social network account or by using your TFC Online credentials.
  2. You can click the "Watch More - Get Premium" at the bottom of the page or go to "My Account" and select the "My Products".
  3. You can choose either "Upgrade Now" or "Renew Now" (if available) to avail your desired subscription.
  4. Select the preferred package.
  5. Check the amount and select your preferred billing period.
  6. You may also add KBO movies by clicking "Add Cart".
  7. Enter the necessary credit card details.
  8. If you preferred to enroll your credit card to an autopayment, ensure to tick the "Enable auto-renewal for this order."
  9. Once you entered the required details and read the service agreement, click "Place Order" button.
  10. The system will inform you if the payment is successul or not.

To subscribe using PayPal:

1. Sign-in by using your social network account or by using your TFC.tv credentials.
2. You can click the "Watch More - Get Premium" at the bottom of the page or go to "My Account" and select the "My Products
3. You can choose either "Upgrade Now" or "Renew Now" (if available) to avail your desired susbcripton.
4. Select the preferred package.
5. Check the amount and select your preferred billing period.
6. You may also add KBO movies by clicking "Add Cart".
7. Click the "PayPal" tab and enter the necessary credit card details.
8. If you preferred to enroll your credit card to an autopayment, ensure to tick the "Enable auto-renewal for this order."
9.  Once you entered the required details and read the service agreement, click "Place Order" button.
10.  The system will inform you if the payment is successful or not.

We recommend that you consume your subscription until it expires. However, if you wish to cancel your subscription, it will be subject for approval at ABS-CBN's sole discretion. You will be entitled to receive a refund of the subscription fee you paid for the following month and the succeeding months you have paid.

However, you will be charged a processing fee of USD 5.00 (conversion to local currency will apply). The processing fee shall be deducted from any refund you are entitled.

If you have further inquiries, you may contact our live chat support to assist you.

- It is a method of payment where it automatically renews the subscription before the expiration date.
- Available initially for Credit Card and PayPal payments only.
- Available for Premium Subscription only
- Not available for retail products to prevent auto-renewal of subscription for specific content  that are no longer airing.
 

Yes, you may un-enroll your existing credit card. You must cancel it at least three (3) days prior to your expiration date.

To un-enroll from automatic renewal, please follow these steps:

  1. Go to your profile and click "My Account".
  2. In the "My Subscription" Tab, check if the Auto-Renewal is set to "Enabled".
  3. If enabled, click "Edit" button and you will be directed to Enrolment Page.
  4. Untick the "Enable Automatic Subscription Renewal" and click "Update Card".
  5. Check if the Auto-Renewal is set to "Disabed".

No, You can only enroll ONE credit card to use for automatic renewal.

The processing of auto-renewal begins 3 days before the expected expiration of the purchased subscription.

Within these 3 days, TFC.tv will try to renew your subscription. If attempts fail on the 3rd day, autorenew enrollment will be cancelled and you will need to re-enroll a new card for continuous viewing by contacting our customer service.

Payments for TFC Online via Smartpit card / Easy Bayad / E-wallet are no longer available. Currently we have a similar payment option which is payment through Konbini.

When you renew or purchase subscription or KBO or any retail content in TFC Online, Konbini will now be one of the payment options you can choose.

Your payments via Konbini will be reflected within 2 business days.

You may link your social network account to TFC.tv by following these simple steps:

1. Sign-in using your TFC.tv credentials (email and password).
2. To land on your profile page, click "My Account" on the Profile (upper left portion).
3. Under My Account Tab, go to settings, and click "On" button on your preffered social network you want to link.
4. Then choose "Allow" and ensure the settings are set according to your preference.

You may update your status by following these simple steps:

1.  Sign-in by using your social network account or by using your TFC.tv credentials
2.  On your profile page, click your name on the front page (upper left portion)
3.  On your profile page, type on the word balloon
4.  Click "Submit" button.

 

Unlinking your account depends on the social network account you are using:

1.  To unlink your Facebook, please refer to this link.
2.  To unlink your Twitter, please refer to this link.

Once your social network account has been unlinked, you may need to make necessary changes on TFC.tv:

1.  Sign-in using your TFC.tv credentials (email and password).
2.  To land on your profile page, click "My Account" on the Profile (upper left portion).
3.  Under My Account page, go to "Settings" and click "Off' button on your social network.

To rate and review a show:

1.  Sign-in by using your social network account or by using your TFC.tv credentials
2.  From the Entertainment/News/Movies/Live drop down button, click preferred show
3.  Under Ratings and Reviews on the show or episode page, post your overall rating from 1-5 stars
4.  Write your review under your rating, then click Post

 

You can download free Flash Player from here.

Download Internet Explorer 6 or higher here.

Download Mozilla Firefox 3.0 and above here.

Download Google Chrome here.

Download Safari 4.0 and above here.

Download Opera 9.5 and above here.

Download Flash Player here.

Operating System: Microsoft Windows: Windows 7, Windows Vista, Windows XP

  MAC OS: Mac OS X 10.6, Mac OS X 10.5, Mac OS X 10.4 (Intel)

  Linux: Red Hat Enterprise Linux (RHEL) 5 or later, openSUSE 11 or  later, Ubuntu 9.10 or later

Web Browser: Windows: Internet Explorer 6.0 and above
                                             Mozilla Firefox 3.0 and above
                                             Google Chrome
                                             Safari 4.0 and above
                                             Opera 9.5 and above
                                              AOL 9.0 and above

                           Mac OS X: Safari 4.0 and above
                                              Mozilla Firefox 3.0 and above
                                              Google Chrome
                                              Opera 9.5 and above
                                              AOL Desktop for Mac 1.0 and above

                                   Linux: Mozilla Firefox 3.0 and above
                                               Google Chrome

Player: Flash Player version 10 and up

Processor: Windows: Intel Pentium 4 2.33GHz, Athlon 64 2800 or faster processor (or  equivalent)

                       Mac OS X: Intel Core™ Duo 1.33GHz or faster processor

                        Linux: Intel Pentium 4 2.33GHz, AMD Athlon 64 2800 or faster processor (or equivalent)

Memory: Windows: 128MB of RAM

                 Mac OS X: 256MB of RAM

                 Linux: 512MB of RAM

Graphics Memory: 128MB of graphics memory

Internet Speed: Broadband Internet minimum of 512 kbps, recommended speed 2 Mbps

You can check if your system is compatible with ours by accessing any of our free videos.

Below is the list of Operating System compatible with TFC.tv:
- Windows 7 / Vista/XP
- Mac OS X 10.6 / 10.5 / 10.4 (Intel)
- Red Hat Enterprise Linux (RHEL) 5 or older
- openSUSE 11 or older
- Ubuntu 9.10 or older

Step 1: Click the Apple icon in the upper-left corner of your screen.

Step 2: Choose About This MAC.

Step 3: View the Mac OS version in the About This Mac dialog box.

  1. Go to Toolbar located at the right side of address bar and select “About Google Chrome”.
  2. Google Chrome will automatically check for updates and ensure the status is “Google Chrome is up to date.”
  1. Click the Chrome menu on the browser toolbar.
  2. Select “Tools”.
  3. Select “Clear browsing data”.
  4. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
  5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
  6. Click “Clear browsing data”.

1. Update the shockwave plug-in by following the procedure:
     a. Download the shockwave plug-in using your Google Chrome by going to this link: http://get.adobe.com/shockwave/.
     b. Please click on "Agree and install now". Program will start running, and wait until it's complete.
     c. Click on the file then choose "Run". You will be prompted that Adobe Shockwave is successfully downloaded.

2. If the shockwave plug-in is installed and the video is not working, go to this link for empty cache procedure.
 

1. Right click anywhere in the video and and click “About Adobe Flash Player”
2. An Adobe Flash Player window will be displayed showing the version information you have. The table indicated will show you the latest player version depending on your browser/platform. 

3. The result will show the Flash Player version if it is updated or not. If your player is an older version, you need to update it.

 1. Update your Flash Player by following this procedure:
     a.  Click this link to go to Adobe Flash Player website
     b.  Click "Install" button to perform installation.
     c.  Follow the instructions on how to install
     d.  Once the installation is complete, check your video if it's working

2. If the flash player is updated but still not working, check if the flash player add-on is enabled by going:
    a. In the Internet Explorer menu, select Tools > Manage Add-ons.
    b. Select Shockwave Flash Object in the list of add-ons if it's enabled. If not, click "Enable" and close the window
        Note: If you do not see Shockwave Flash Object in the list, then Flash Player is not installed for Internet Explorer.

3. If still not working, go to this link for empty cache procedure.
 

  1. Click the gear icon at the top right to open the Settings menu and select Safety > Delete Browsing History.
  2. Select "Temporary Internet Files". You will also need to uncheck all of the other boxes, especially Preserve Favorites website data. This option makes the window delete objects from websites in your Favorites folder, which is necessary to completely clear your cache.
  3. Click the "Delete" button near the bottom of the window to perform the empty the cache.
  4. After a few minutes, the process will be complete.
  1. Right click anywhere in the video and and click “About Adobe Flash Player”.
  2. An Adobe Flash Player window will be displayed showing the version information you have. The table indicated will show you the latest player version depending on your browser/platform.
  3. The result will show the Flash Player version if it is updated or not. If your player is an older version, you need to update it.
  1. For best viewing experience, check if your browser is the latest version by going to the Firefox Menu > Help >About Firefox. If not, here is the link to download the latest version of Mozilla Firefox.
  2. Check if your Flash player is updated. You may refer to this procedure on how to check if your flash player is updated by clicking this link.
  3. To ensure that the Shockwave Flash plug-in is available and enabled, do the following:
  1. In the Firefox menu, select Tools > Add-ons.
  2. Select Plugins in the Add-ons dialog box and search the “Shockwave Flash” in the list.
  3. Check if the Shockwave Flash is available and set to “Always Activate”.
    1. If no Shockwave installed, go to this link for Adobe Shockwave Player Download. Follow the instructions on how to install the player.
    2. If there is Shockwave Flash installed and not set to “Always Activate”, set it correctly.
  1. If the Flash player is enabled and the video is not working, go to this link for Clear Cache Procedure
  1. At the top of the Firefox window, click on the Firefox button and then select “Options”
  2. Select the “Advanced” panel.
  3. Then click on the “Network” tab.
  4. In the Cached Web Content section, click “Clear Now” button.

1.  Try to clear cache. For procedure, go to this link.

2.    If still no play button, please see below for further troubleshooting.

  1. Go to Apple logo.
  2. Click on System Reference
  3. Look for Flash Player under Other.
  4. Go to Storage> Tick on Allow sites to save information on this computer.
  5. Click on Local Storage Settings by Site. Make sure the TFC.tv is allowed.
  6. Click on Advanced tab, under Browsing Data and Settings click on Delete all button.
  7. Under Delete All Site Data in Flash Player, make sure that Delete All Site Data and Settings is check then press “Delete Data” button.
  8. Under Advanced tab, make sure the “Allow Adobe to install updates (recommended)” under Updates is ticked.

 Laptop/Desktop

  1. Open Safari browser, click “Safari Icon” located beside the Apple logo then select “Reset Safari”.
  2. Check  “Empty Caches” only  then click “Reset”.

iPhone/iPad

  1. Go to “Settings”.
  2. Then select “Safari”
  3. Scroll down the screen and select “Clear Cookies and Data”
  4. Click again the “Clear Cookies and Data”

 

Buffering refers to downloading a certain amount of data before starting to play music or movie. If the network is slow, the playback of the video may not keep up, thus, buffering occurs and causes delay in viewing video or listening audio.

Adaptive Streaming

Adaptive Streaming will allow our system to automatically select the best video quality based on your internet speed and computer capacity in real time and adjusting the quality of a video stream accordingly to give you the smoothest video playback available

Buffering refers to downloading a certain amount of data before starting to play music or movie. If the network is slow, the playback of the video may not keep up, thus, buffering occurs and causes delay in viewing video or listening audio.

Troubleshooting Guide:

  1. Restart computer/laptop.
  2. Turn off modem or WiFi router for 2-3 mintues, then turn on. Check if shared with other users.
  3. Check the location if there are any microwaves that might cause the WiFi’s signal strength to weaken or interrupt
  4. Conduct speed test. Go to this link to test your speed.
    1. If the download speed is below 512kbps, call your local ISP for assistance.
    2. If the download speed is above 512kbps, try the Progressive Download. There is an option to choose either “Play High” or “Play Low” Please see more information by clicking this link.

1. Check first the procedures indicated under Technical Issues depending on your browser to resolve your video problem.

2. If the video is still not working, here are the following options that might help in resolving your technical problem:
     a. Close other tabs and browsers.
     b. Close the browser and try to re-open it.
     c. Turn off modem or WiFi router for 2-3 mintues, then turn on. Check if shared with other users.
     d. Check the location if there are any microwaves that might cause the WiFi’s signal strength to weaken or interrupt
     e. Restart computer / laptop
     f. Try other browsers such as Google Chrome, Internet Explorer, Mozilla Firefox.
 

Email address and password is not accepted by the browser using Windows. After clicking sign in button, the window for email address and password is blank.

Troubleshooting Guide:

1.  Click "Start button".
2.  Go to Control Panel.
3.  In Network and Internet, click on "Internet Option".
4.  Go to Privacy tab. Select a setting for the Internet zone, drag the slide bar to the lowest level to "Accept All Cookies”
5.  Click Apply then Ok.
6.  Try to sign in again.
 

  1. Check the volume of the video you are watching if full volume.
  2. Ensure that the side switch button is not in Mute or there is no orange mark.  To further check, move the side switch up or down, and you will see the icon on the screen showing that your ringer is on or off.
  3. If still no sound, please see below to check the settings:
    1. Tap the “Assistive Touch button/Home Button”.
    2. Select “Device”.
    3. Check the volume settings if it's on “Mute” or “Unmute”. Check the speaker on the right side and slide it to full volume. Then you may try to play again the video.

Probable Cause: If you are using Safari, JavaScript may not be enabled. Try to enable the JavaScript on your iPhone/Ipad by following the instructions below:

  1. Go to the Home screen by pressing the “Home button” or by unlocking your phone and press the settings button.
  2. Select Safari from the Settings menu and tap the “Advanced”
  3. Turn on “JavaScript”
  4. Press the Home button to return the iPhone home screen.
  5. Open the Safari and try to play again

If you still get the same issue, please go to http://www.speedtest.net/ to determine your internet speed. If the result is below than the required bandwidth (minimum at least 512kbps), try the following procedure

  1. Go to Settings.
  2. Tap on “General”.
  3. Tap on “Cellular”.
  4. Toggle “Enable LTE” to Off.
  5. Try to access the videos again.

Probable Cause: Internet connection may be slow.

Try the following procedure:

  1. Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
  2. Check your Wi-Fi signal if within range and has fair-to-strong signal.
  3. Check your Wi-Fi router and Cable/DSL modem are connected and turned on.
  4. Check also your other devices (e.g. laptop, desktop) if they are able to connect to the Wi-Fi network and access to the Internet.
  5. If this problem is still the same, please reset your network settings by tapping the General > Reset > Reset Network Settings.

 

Probable Cause: The iPhone/iPad may have lose its configuration

Try the procedure below:

  1. Close the Safari browser
  2. Go to Settings > Safari
  3. Ensure that JavaScript and Plug-Ins are enabled. Try to turn them OFF and ON again.
  4. Ensure that "Accept Cookies" is set to "From Visited" or "Always". For iOS 7, ensure that “Block Cookies” is set to “Never”.
  5. Click "Clear History".
  6. Click "Clear Cookies and Data".
  7. Turn your iPhone completely OFF for a few moment, and then turn it back on again.
  8. Open the Safari Browser and try to sign in again

Only Mozilla Firefox browser will be able to work once adobe flash player is installed. Other browsers will experience error or the plug-in is not available.

To install Adobe Flash Player to your Mozilla browser

  1. Go to this link for Adobe Flash Player Download. http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html>
  2. Search for a flash player that is compatible to your Android operating system

          Note: If your Android version is 4.0 and above, search the flash player for Android 4.0

  1. Tap the latest release of flash player to start download
  2. Follow the instructions until the installation is complete.
  3. Once the installation is complete, restart the device.
  4. After restart, go to this link to check if the flash player is installed. http://isflashinstalled.com/>
    1. If it says “YES”, close and re-open your Mozilla browser. Try to play the video again
    2. If it says “No”, try to reinstall the adobe flash player.

Probable Cause: This might be due to slow internet connection.

Troubleshooting Guide for TFC.tv app

  1. Try to reset the modem router for about 1 minute and turn it on.
  2. If you still get the same issue, please go to http://www.speedtest.net/ to determine your internet speed. If the result is below than the required bandwidth (minimum at least 512kbps), contact your local ISP.

Troubleshooting Guide for browsers

  1. Try other playing options, “Play High” and “Play Low”
  2. If it doesn’t work, try to reset the modem router for about 1 minute and turn it on.
  3. If you still get the same issue, please go to http://www.speedtest.net/ to determine your internet speed. If the result is below than the required bandwidth (minimum at least 512kbps), contact your local ISP.
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