Help Center

You may retrieve your password by following these steps:

1. At the homepage, click the "Sign-in" button located at the upper right corner.
2. You will be directed to Sign-in Page and click the "Forgot Password?" button.
3. Enter the email address and click "Send Reset Link" button.
4. Check your email and click the reset password link.
5. Once you clicked the link, you will be directed to Reset Password page.
6. Enter the New Password and Confirm New Password and click the "Submit" button.
    

You may view or edit your account information by following these steps:

 No. The email address is already linked to your TFC.tv account and cannot be changed nor edited.

You may remove your account from every update and notification sent by TFC.tv by clicking the word "here" at the buttom of the email sent to you. The message is "If you do not want to receive any more emails from TFC.tv, please click on the unsubscribe button below. To unsubscribe, please click here."

A TFC.tv account cannot be deleted nor deactivated. The site does not have any policy against the use of fictional data to protect user privacy. Thus, customer may edit or remove his/her personal information in the Profile Page. However, we highly encourage customers to use correct information for validation purposes.

How to Edit Profile Name:

Yes. If your profile name is edited to N/A or any name/character, please edit to correct details for validation purposes. After editing it, you may renew your subscription. You may contact our chat representative for further assistance.

Depending on your current location, TFC Online may accept online payments through the following:

• MasterCard Credit Card
• Visa Credit Card
• Discover Credit Card
• JCB Credit Card
• AMEX

We now accept debit card as payment for TFC Online purchases.

1. Sign-in by using your social network account or by using your TFC Online credentials.
2. You can click the "Watch More - Get Premium" at the bottom of the page or go to "My Account" and select the "My Products".
3. You can choose either "Upgrade Now" or "Renew Now" (if available) to avail your desired subscription.
4. Select the preferred package.
5. Check the amount and select your preferred billing period.
6. You may also add KBO movies by clicking "Add Cart".
7. Enter the necessary credit card details.
8. If you preferred to enroll your credit card to an autopayment, ensure to tick the "Enable auto-renewal for this order."
9. Once you entered the required details and read the service agreement, click "Place Order" button.
10. The system will inform you if the payment is successul or not.

To subscribe using PayPal:

1. Sign-in by using your social network account or by using your TFC.tv credentials.
2. You can click the "Watch More - Get Premium" at the bottom of the page or go to "My Account" and select the "My Products
3. You can choose either "Upgrade Now" or "Renew Now" (if available) to avail your desired susbcripton.
4. Select the preferred package.
5. Check the amount and select your preferred billing period.
6. You may also add KBO movies by clicking "Add Cart".
7. Click the "PayPal" tab and enter the necessary credit card details.
8. If you preferred to enroll your credit card to an autopayment, ensure to tick the "Enable auto-renewal for this order."
9.  Once you entered the required details and read the service agreement, click "Place Order" button.
10.  The system will inform you if the payment is successful or not.

We recommend that you consume your subscription until it expires. However, if you wish to cancel your subscription, it will be subject for approval at ABS-CBN's sole discretion. You will be entitled to receive a refund of the subscription fee you paid for the following month and the succeeding months you have paid.

However, you will be charged a processing fee of USD 5.00 (conversion to local currency will apply). The processing fee shall be deducted from any refund you are entitled.

If you have further inquiries, you may contact our live chat support to assist you.

- It is a method of payment where it automatically renews the subscription before the expiration date.
- Available initially for Credit Card and PayPal payments only.
- Available for Premium Subscription only
- Not available for retail products to prevent auto-renewal of subscription for specific content  that are no longer airing.
 

Yes, you may un-enroll your existing credit card. You must cancel it at least three (3) days prior to your expiration date.

To un-enroll from automatic renewal, please follow these steps:

1. Go to your profile and click "My Account".
2. In the "My Subscription" Tab, check if the Auto-Renewal is set to "Enabled".
3. If enabled, click "Edit" button and you will be directed to Enrolment Page.
4. Untick the "Enable Automatic Subscription Renewal" and click "Update Card".
5. Check if the Auto-Renewal is set to "Disabed".

No, You can only enroll ONE credit card to use for automatic renewal.

The processing of auto-renewal begins 3 days before the expected expiration of the purchased subscription.

Within these 3 days, TFC.tv will try to renew your subscription. If attempts fail on the 3rd day, autorenew enrollment will be cancelled and you will need to re-enroll a new card for continuous viewing by contacting our customer service.

Payments for TFC Online via Smartpit card / Easy Bayad / E-wallet are no longer available. Currently we have a similar payment option which is payment through Konbini.

When you renew or purchase subscription or KBO or any retail content in TFC Online, Konbini will now be one of the payment options you can choose.

Your payments via Konbini will be reflected within 2 business days.

To rate and review a show:

1.  Sign-in by using your social network account or by using your TFC.tv credentials
2.  From the Entertainment/News/Movies/Live drop down button, click preferred show
3.  Under Ratings and Reviews on the show or episode page, post your overall rating from 1-5 stars
4.  Write your review under your rating, then click Post

Operating System: Microsoft Windows: Windows 7, Windows Vista, Windows XP

  MAC OS: Mac OS X 10.6, Mac OS X 10.5, Mac OS X 10.4 (Intel)

  Linux: Red Hat Enterprise Linux (RHEL) 5 or later, openSUSE 11 or  later, Ubuntu 9.10 or later

Web Browser: Windows: Internet Explorer 6.0 and above
                                             Mozilla Firefox 3.0 and above
                                             Google Chrome
                                             Safari 4.0 and above
                                             Opera 9.5 and above
                                              AOL 9.0 and above

                           Mac OS X: Safari 4.0 and above
                                              Mozilla Firefox 3.0 and above
                                              Google Chrome
                                              Opera 9.5 and above
                                              AOL Desktop for Mac 1.0 and above

                                   Linux: Mozilla Firefox 3.0 and above
                                               Google Chrome

Player: Flash Player version 10 and up

Processor: Windows: Intel Pentium 4 2.33GHz, Athlon 64 2800 or faster processor (or  equivalent)

                       Mac OS X: Intel Core™ Duo 1.33GHz or faster processor

                        Linux: Intel Pentium 4 2.33GHz, AMD Athlon 64 2800 or faster processor (or equivalent)

Memory: Windows: 128MB of RAM

                 Mac OS X: 256MB of RAM

                 Linux: 512MB of RAM

Graphics Memory: 128MB of graphics memory

Internet Speed: Broadband Internet minimum of 512 kbps, recommended speed 2 Mbps

You can check if your system is compatible with ours by accessing any of our free videos.

Below is the list of Operating System compatible with TFC.tv:
- Windows 7 / Vista/XP
- Mac OS X 10.6 / 10.5 / 10.4 (Intel)
- Red Hat Enterprise Linux (RHEL) 5 or older
- openSUSE 11 or older
- Ubuntu 9.10 or older

Step 1: Click the Apple icon in the upper-left corner of your screen.

Step 2: Choose About This MAC.

Step 3: View the Mac OS version in the About This Mac dialog box.

1. Right click anywhere in the video and and click “About Adobe Flash Player”
2. An Adobe Flash Player window will be displayed showing the version information you have. The table indicated will show you the latest player version depending on your browser/platform. 

3. The result will show the Flash Player version if it is updated or not. If your player is an older version, you need to update it.

 1. Update your Flash Player by following this procedure:
     a.  Click this link to go to Adobe Flash Player website
     b.  Click "Install" button to perform installation.
     c.  Follow the instructions on how to install
     d.  Once the installation is complete, check your video if it's working

2. If the flash player is updated but still not working, check if the flash player add-on is enabled by going:
    a. In the Internet Explorer menu, select Tools > Manage Add-ons.
    b. Select Shockwave Flash Object in the list of add-ons if it's enabled. If not, click "Enable" and close the window
        Note: If you do not see Shockwave Flash Object in the list, then Flash Player is not installed for Internet Explorer.

3. If still not working, go to this link for empty cache procedure.
 

1. Click the gear icon at the top right to open the Settings menu and select Safety > Delete Browsing History.
2. Select "Temporary Internet Files". You will also need to uncheck all of the other boxes, especially Preserve Favorites website data. This option makes the window delete objects from websites in your Favorites folder, which is necessary to completely clear your cache.
3. Click the "Delete" button near the bottom of the window to perform the empty the cache.
4. After a few minutes, the process will be complete.

1. Right click anywhere in the video and and click “About Adobe Flash Player”.
2. An Adobe Flash Player window will be displayed showing the version information you have. The table indicated will show you the latest player version depending on your browser/platform.
3. The result will show the Flash Player version if it is updated or not. If your player is an older version, you need to update it.

1. For best viewing experience, check if your browser is the latest version by going to the Firefox Menu > Help >About Firefox. If not, here is the link to download the latest version of Mozilla Firefox.
2. Check if your Flash player is updated. You may refer to this procedure on how to check if your flash player is updated by clicking this link.
3. To ensure that the Shockwave Flash plug-in is available and enabled, do the following:

1. In the Firefox menu, select Tools > Add-ons.
2. Select Plugins in the Add-ons dialog box and search the “Shockwave Flash” in the list.
3. Check if the Shockwave Flash is available and set to “Always Activate”.
   1. If no Shockwave installed, go to this link for Adobe Shockwave Player Download. Follow the instructions on how to install the player.
   2. If there is Shockwave Flash installed and not set to “Always Activate”, set it correctly.

4. If the Flash player is enabled and the video is not working, go to this link for Clear Cache Procedure

1. At the top of the Firefox window, click on the Firefox button and then select “Options”
2. Select the “Advanced” panel.
3. Then click on the “Network” tab.
4. In the Cached Web Content section, click “Clear Now” button.

1.  Try to clear cache. For procedure, go to this link.

2.    If still no play button, please see below for further troubleshooting.

1. Go to Apple logo.
2. Click on System Reference
3. Look for Flash Player under Other.
4. Go to Storage> Tick on Allow sites to save information on this computer.
5. Click on Local Storage Settings by Site. Make sure the TFC.tv is allowed.
6. Click on Advanced tab, under Browsing Data and Settings click on Delete all button.
7. Under Delete All Site Data in Flash Player, make sure that Delete All Site Data and Settings is check then press “Delete Data” button.
8. Under Advanced tab, make sure the “Allow Adobe to install updates (recommended)” under Updates is ticked.

 Laptop/Desktop

1. Open Safari browser, click “Safari Icon” located beside the Apple logo then select “Reset Safari”.
2. Check  “Empty Caches” only  then click “Reset”.

iPhone/iPad

1. Go to “Settings”.
2. Then select “Safari”
3. Scroll down the screen and select “Clear Cookies and Data”
4. Click again the “Clear Cookies and Data”

Buffering refers to downloading a certain amount of data before starting to play music or movie. If the network is slow, the playback of the video may not keep up, thus, buffering occurs and causes delay in viewing video or listening audio.

Adaptive Streaming

Adaptive Streaming will allow our system to automatically select the best video quality based on your internet speed and computer capacity in real time and adjusting the quality of a video stream accordingly to give you the smoothest video playback available

Buffering refers to downloading a certain amount of data before starting to play music or movie. If the network is slow, the playback of the video may not keep up, thus, buffering occurs and causes delay in viewing video or listening audio.

Troubleshooting Guide:

1. Restart computer/laptop.
2. Turn off modem or WiFi router for 2-3 mintues, then turn on. Check if shared with other users.
3. Check the location if there are any microwaves that might cause the WiFi’s signal strength to weaken or interrupt
4. Conduct speed test. Go to this link to test your speed.
   1. If the download speed is below 512kbps, call your local ISP for assistance.
   2. If the download speed is above 512kbps, try the Progressive Download. There is an option to choose either “Play High” or “Play Low” Please see more information by clicking this link.

1. Check first the procedures indicated under Technical Issues depending on your browser to resolve your video problem.

2. If the video is still not working, here are the following options that might help in resolving your technical problem:
     a. Close other tabs and browsers.
     b. Close the browser and try to re-open it.
     c. Turn off modem or WiFi router for 2-3 mintues, then turn on. Check if shared with other users.
     d. Check the location if there are any microwaves that might cause the WiFi’s signal strength to weaken or interrupt
     e. Restart computer / laptop
     f. Try other browsers such as Google Chrome, Internet Explorer, Mozilla Firefox.
 

Email address and password is not accepted by the browser using Windows. After clicking sign in button, the window for email address and password is blank.

Troubleshooting Guide:

1.  Click "Start button".
2.  Go to Control Panel.
3.  In Network and Internet, click on "Internet Option".
4.  Go to Privacy tab. Select a setting for the Internet zone, drag the slide bar to the lowest level to "Accept All Cookies”
5.  Click Apply then Ok.
6.  Try to sign in again.
 

1. Check the volume of the video you are watching if full volume.
2. Ensure that the side switch button is not in Mute or there is no orange mark.  To further check, move the side switch up or down, and you will see the icon on the screen showing that your ringer is on or off.
3. If still no sound, please see below to check the settings:
   1. Tap the “Assistive Touch button/Home Button”.
   2. Select “Device”.
   3. Check the volume settings if it's on “Mute” or “Unmute”. Check the speaker on the right side and slide it to full volume. Then you may try to play again the video.

Probable Cause: If you are using Safari, JavaScript may not be enabled. Try to enable the JavaScript on your iPhone/Ipad by following the instructions below:

1. Go to the Home screen by pressing the “Home button” or by unlocking your phone and press the settings button.
2. Select Safari from the Settings menu and tap the “Advanced”
3. Turn on “JavaScript”
4. Press the Home button to return the iPhone home screen.
5. Open the Safari and try to play again

If you still get the same issue, please go to http://www.speedtest.net/ to determine your internet speed. If the result is below than the required bandwidth (minimum at least 512kbps), try the following procedure

1. Go to Settings.
2. Tap on “General”.
3. Tap on “Cellular”.
4. Toggle “Enable LTE” to Off.
5. Try to access the videos again.

Probable Cause: Internet connection may be slow.

Try the following procedure:

1. Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
2. Check your Wi-Fi signal if within range and has fair-to-strong signal.
3. Check your Wi-Fi router and Cable/DSL modem are connected and turned on.
4. Check also your other devices (e.g. laptop, desktop) if they are able to connect to the Wi-Fi network and access to the Internet.
5. If this problem is still the same, please reset your network settings by tapping the General > Reset > Reset Network Settings.

Probable Cause: The iPhone/iPad may have lose its configuration

Try the procedure below:

1. Close the Safari browser
2. Go to Settings > Safari
3. Ensure that JavaScript and Plug-Ins are enabled. Try to turn them OFF and ON again.
4. Ensure that "Accept Cookies" is set to "From Visited" or "Always". For iOS 7, ensure that “Block Cookies” is set to “Never”.
5. Click "Clear History".
6. Click "Clear Cookies and Data".
7. Turn your iPhone completely OFF for a few moment, and then turn it back on again.
8. Open the Safari Browser and try to sign in again

Only Mozilla Firefox browser will be able to work once adobe flash player is installed. Other browsers will experience error or the plug-in is not available.

To install Adobe Flash Player to your Mozilla browser

1. Go to this link for Adobe Flash Player Download. http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html>
2. Search for a flash player that is compatible to your Android operating system

          Note: If your Android version is 4.0 and above, search the flash player for Android 4.0

3. Tap the latest release of flash player to start download
4. Follow the instructions until the installation is complete.
5. Once the installation is complete, restart the device.
6. After restart, go to this link to check if the flash player is installed. http://isflashinstalled.com/>
   1. If it says “YES”, close and re-open your Mozilla browser. Try to play the video again
   2. If it says “No”, try to reinstall the adobe flash player.

Probable Cause: This might be due to slow internet connection.

Troubleshooting Guide for TFC.tv app

1. Try to reset the modem router for about 1 minute and turn it on.
2. If you still get the same issue, please go to http://www.speedtest.net/ to determine your internet speed. If the result is below than the required bandwidth (minimum at least 512kbps), contact your local ISP.

Troubleshooting Guide for browsers

1. Try other playing options, “Play High” and “Play Low”
2. If it doesn’t work, try to reset the modem router for about 1 minute and turn it on.
3. If you still get the same issue, please go to http://www.speedtest.net/ to determine your internet speed. If the result is below than the required bandwidth (minimum at least 512kbps), contact your local ISP.