Help Center

You may retrieve your password by following these steps:

It’s our aim to always keep you updated of what’s more in store for you about our products and services. However, you may opt out by clicking “unsubscribe” that can be found at the bottom of the email sent to you by TFC Online.

1. Log in to your TFC Online account with your registered Kapamilya name, email address, Facebook account or your mobile number.
2. There are two ways to purchase a subscription plan. You may :
         a. Click the “Upgrade To Premium” button that can be found on top of the page;
         b. On the dropdown menu, click “My TFC Account”.
3. Select the subscription plan and billing period that you wish to purchase.
4. Click on the "PayPal" logo to select it as your payment method. 
5. You will be redirected to your PayPal account.
6. Sign in to your PayPal account.
7. Check the amount on the payment page.
8. Click “Place order” button to confirm the purchase.
          (NOTE: By clicking on the "Place order" button and confirming the purchase, it signifies that you agree to the Terms and Conditions of the transaction and the enrollment of your subscription to auto-payment renewal.)
9. A notification message will appear to inform the status of the transaction.
          (NOTE: Payment processing may take some time while we verify your purchase. The subscription plan or retail product that you purchased will be credited to your account a few minutes after successful processing of payment. PayPal will send you a payment receipt via e-mail once payment is processed successfully.)

iOS:
To subscribe, just follow the easy steps below:
Note: Before you can purchase a subscription, you must have a credit/debit card enrolled in your Apple ID.
1) Go to the menu located at the upper left corner of the screen.
2) Tap "Upgrade to Premium".
3) Tap "Subscribe".
4) Enter your App Store password then click “Continue”.
5) Tap OK to confirm subscription.
6) Re-enter your password then tap "Buy".
7) Tap "OK" once purchase is completed.   

You may encounter some delays when subscribing through iOS/iTunes which may lead to the late posting of your subscription plan.

NOTE: KBO rentals should be done via web browser

ANDROID:
To subscribe, just follow the easy steps below:

1) Go to the menu located at the upper left corner of the screen.
2) Tap "Upgrade to Premium".
3) Tap "Subscribe".
4) If you have an existing credit card (payment method) enrolled in Google Play, tap on Subscribe.
5) If you wish to use a different card, tap on ">" icon.
6) Enter the new credit/debit card details then tap "Subscribe".
7) Once payment is successful, Google Play will ask you if you want to require authentication for purchases to be made on the device. Tick “Yes, always” if you wish to require authentication for purchases. Google Play will ask you to enter your Gmail password or enroll a fingerprint for all in-app purchases to be made on this device.

NOTE: If you have previously set authentication for purchases in Google Play, just enter your password or fingerprint.

8) Click verify to proceed with the payment using the enrolled card.

You will receive an email confirmation that you have made a subscription from TFC via Google Play.

NOTE: KBO rentals should be done via web browser

For customers in US and Canada, you may subscribe to our New Premium plan monthly and pay via your Roku account. Please click here.
NOTE: KBO rentals should be done via web browser.

Payments for TFC Online via Smartpit card / Easy Bayad / E-wallet are no longer available. Currently we have a similar payment option which is payment through Konbini.

When you renew or purchase subscription or KBO or any retail content in TFC Online, Konbini will now be one of the payment options you can choose.

Your payments via Konbini will be reflected within 2 business days.

A Prepaid Card is a card that you can use to purchase a subscription plan or a retail product offered on TFC Online. You may buy this card from authorized dealers, partner stores and convenience stores. A code/PIN is printed on the Prepaid card/Voucher which you would have to use to purchase the subscription plan or retail product that you prefer to buy.

Yes. A Prepaid Card must be activated immediately after purchase or before the expiration date indicated on the card.

Click here to find the nearest dealer in your area.

 You may subscribe using your prepaid subscription card by following these steps:

1. Sign-in by using your social network account or by using your TFC.tv credentials
2.  Go to your Profile located at the upper right of the site.
3.  Select desired package and the billing period
4.  Enter the 12 alphanumeric or 8 alphanumeric digit Pin in the "I have a code" field and click "Apply" Button
6.  System will automatically deduct the total price. Ensure the amount is correct.
7.  Once all information are correct, click "Place Order".
8.  Check your subscription if the entitlement has been adjusted.
 On your web browser
1.Log in with your registered kapamilya name, email address, Facebook account or your mobile number.
2.Select the retail product or desired plan and the billing period accordingly.
To upgrade your subscription, you may simply click “Upgrade To Premium” or from your profile, click “My TFC Account”, then “Upgrade Now” under “My Products”.
3. Check the amount on the payment page. For subscription upgrade, you may add KBO movies by clicking "Add Cart".
4.. Enter the alphanumeric PIN in the field marked "Discount Coupon"  and click "Apply Code" Button and wait for Total Price to change.
5. Once the Total Price has updated, ensure that all the details are correct and click “Place Order”.

On your web browser
1.Log in with your registered kapamilya name, email address, Facebook account or your mobile number.
2.Select the retail product or desired plan.
To upgrade your subscription, you may simply click “Upgrade To Premium” or from your profile, click “My TFC Account”, then “Upgrade Now” under “My Products”.
3. Check the amount on the payment page. For subscription upgrade, you may add KBO movies by clicking "Add Cart".
4.. Enter the alphanumeric PIN in the field marked "Discount Coupon"  and click "Apply Code" Button and wait for Total Price to change.
5. Once the Total Price has updated, ensure that all the details are correct and click “Place Order”.

On your web browser
1.Log in with your registered kapamilya name, email address, Facebook account or your mobile number.
2.Select the retail product or desired plan.
To upgrade your subscription, you may simply click “Upgrade To Premium” or from your profile, click “My TFC Account”, then “Upgrade Now” under “My Products”.
3. Check the amount on the payment page. For subscription upgrade, you may add KBO movies by clicking "Add Cart".
4.. Enter the alphanumeric PIN in the field marked "Discount Coupon"  and click "Apply Code" Button and wait for Total Price to change to 0.00.
5. Once the Total Price has updated, ensure that all the details are correct and click “Place Order”.

On your web browser
1.Log in with your registered kapamilya name, email address, Facebook account or your mobile number.
2.Select the retail product or desired plan.
To upgrade your subscription, you may simply click “Upgrade To Premium” or from your profile, click “My TFC Account”, then “Upgrade Now” under “My Products”.
3. Check the amount on the payment page. For subscription upgrade, you may add KBO movies by clicking "Add Cart".
4.. Enter the alphanumeric PIN in the field marked "Discount Coupon"  and click "Apply Code" Button and wait for Total Price to change which indicates the discounted price to be paid.
5. Once the Total Price has updated, enter your payment/billing details.  
6. ensure that all the details are correct and click “Place Order”.

Please check your email to see if you have received your invoice to confirm successful subscription. If you have received your email invoice already and your account still shows as FREE/BASIC after 24 hours, kindly send as an email at support@tfc.tv with your invoice details so we can assist you further.

Please check your Subscription Status in your Apple/Google Playstore account to see if it is still Pending. You should also receive your invoice via email to confirm successful subscription.
Important Notice on your iOS Purchase:
You may encounter some delays when subscribing through iOS/iTunes which may lead to the late posting of your subscription plan.

It is a method of payment where it automatically renews the subscription before the expiration date.
Available initially for Credit Card and PayPal payments only.
Available for Premium Subscription only
Not available for retail products to prevent auto-renewal of subscription for specific content  that are no longer airing.
By default you are enrolled in auto renewal (for subscriptions on web, App, and Roku)
 

To change credit card on the website, you must cancel the auto payment renewal and as soon as the subscription to expires, you must renew using the new card.

For iOS:

1. Go to Settings > [your name] > iTunes & App Store.*
2. Tap your Apple ID, then tap View Apple ID. You might be asked to sign in.
3. Tap Manage Payments. (If you’re using an older version of iOS, tap Payment Information.) Then add, update, reorder, or remove your payment methods.

For Android/Google Play:

1. On your Android phone or tablet, open the Google Play Store app .
2. Tap Menu Payment methods. More payment settings.
3. If asked, sign in to pay.google.com.
4. Under the payment method you want to edit, tap Edit.
5. Make your updates.
6. Tap Update.

TFC Online will attempt to charge your enrolled credit/debit card three (3) days before your subscription renewal date or the expected expiration date of your subscription plan (whichever comes first).
Within the 3-day period, we will continue to renew your subscription each day until payment is successful. If attempts to renew your subscription continue to fail on the 3rd day, your enrollment to automatic payment renewal will be cancelled and your subscription plan will not be renewed.

You may cancel your subscription anytime. Upon cancelling, you may still use your subscription until the end of your billing date, the subscription to automatic payment renewal will also be cancelled and you will no longer get charged afterwards.                              

If you subscribed via web browser:
1.Go to your profile after logging in and click "My TFC Account".
2.Under “My Products” in "My Subscription", check if the Auto-Renewal is set to "Enabled".
3.If enabled, click “Edit” and click “Confirm” button to proceed in disabling your automatic renewal.
4.Check if the Auto-Renewal is set to "Disabled".  

If you subscribed via mobile app (iOS/Android) click here.                                                                    

If you subscribed via Roku click here.

Upon cancelling, you may still consume your subscription until the end of your billing date, but will no longer get charged afterwards.

We recommend that you consume your subscription until it expires. To the extent permitted by law, we do not provide refunds or credits for the balance or remainder of your current subscription period. There may be instances in which ABS-CBN may give proportionate refund at its sole discretion. However, you will be charged a processing fee of USD 5.00 (conversion to local currency will apply). The processing fee shall be deducted from any refund you are entitled. In this regard, we highly recommend that you consume your subscription until it expires.

If you have further inquiries, you may contact our live chat support or email us to assist you.

Download Internet Explorer here.

Download Microsoft Edge here.

Download Mozilla Firefox  here.

Download Google Chrome here.

Download Safari here.

Download Opera here.

TFC Online works on Windows 7, 8, 8.1 and 11
- HTML 5 supported browsers:
  -Google Chrome version 64 or later
  - Internet Explorer 11 or later on Windows 8.1 and later
  - Microsoft Edge (Windows 10)
  - Mozilla Firefox version 59 or later
  - Opera 47 or later
To check the version of your Windows OS, simply click here.
 

TFC Online works on MAC OS X (OS 10.9 or later)
- HTML 5 supported browsers:
  - Safari on OS 10.9 later
  - Google Chrome version 64 or later
  - Mozilla Firefox version 59 or later

To check the version of your Windows OS, simply click here:

TFC Online works on Android OS 5.0 or later

To check the version of your Android device:

1. Go to Settings
2. Select About Phone
3. Scroll down to Android version

TFC Online works on iOS 11 or later
To check the version of your iOS device:
1. Go to Settings
2. Select General
3. Click on About
4. See Software version

You can also watch your favorite Kapamilya shows via Android. To download the app, just follow the steps below:

1. Go to Play Store and search TFC.
2. Click on Install.
3. Click on Open once TFC Online app is installed.
4. Log in using your Kapamilya Name/Email and password.
5. You may now watch your favorite shows on TFC Online.

You can also watch your favorite Kapamilya shows via iOS. To download the app, just follow the steps below:
1. Go to App Store and search TFC.
2. Click on Get.
3. Click Open once TFC Online app is installed.
4. Log in using your Kapamilya Name/Email and password.
5. You may now watch your favorite shows on TFC Online.

Most of our Kapamilya programs on TFC Online already have English subtitles. You can turn on/off the closed subtitles at any time. To do this, just follow these easy steps:
Via different browsers:
1. Select and play any show or episode with English subtitles
2.  Once the video is playing, look for the CC icon in your computer screen
3.  Click CC icon to enable or disable English subtitles of the program

Most of our Kapamilya programs on TFC Online already have English subtitles. You can turn on/off the closed subtitles at any time. To do this, just follow these easy steps:
Via mobile app:
1. Select and play any show or episode with English subtitles
2.  Once the video is playing, look for the CC icon in your screen
3.  Click CC icon to enable or disable English subtitles of the program

You can also download and watch your Kapamilya shows offline via mobile app. To watch downloaded videos offline, just follow the steps below:
1. On your mobile app, select any show or episode that you would like to download.
2. Click on DOWNLOAD to start downloading the show.
3. If the status is DOWNLOADING, the show is being downloaded in your device.
4. Once the status is DOWNLOAD READY, the show has been downloaded and now ready to watch offline.
5. Tap the Menu (located in the upper left side of the screen) and go to Downloads.
6. Under My Downloads list, you will be able to see the status of your downloaded videos.  You can select any episode and start watching the video.

If you are done watching your downloaded Kapamilya shows, you can delete the videos anytime you want. This will also save the memory of your phone and help the device to optimize its performance. Here are the steps on how to delete your downloaded videos from your mobile device:
1. Tap the Menu (located in the upper left side of the screen) and go to Downloads.
4. Under My Downloads list, you will be able to see the status of your downloaded videos. Select any episode or show that you would like to delete.
5. Tap and hold the episode link that you would like to delete.
6. Select REMOVE in the dialog box to delete. Select CANCEL to go back to My Downloads list.
7. Click the return arrow to go back to the main menu.

You might encounter an Invalid Kapamilya name or password if you enter an incorrect character in the Kapamilya name/email and Password fields. Your Kapamilya name and password are case sensitive. To log in again, follow the steps below and make sure you enter the correct information:
Windows, MAC, Android and iOS
1. From the TFC Online page, click on Log In.
2. Re-enter your Kapamilya name or email address and password registered on TFC Online. Click the icon at the right part of the Password field to show your password.
3. If you forgot your Kapamilya name or password, click on Forgot your Password or Kapamilya Name link.
4. Just follow these easy steps on how to reset or change your password (see guidelines on how to reset password)

If you are unable to remember your Kapamilya name or password on TFC Online, just follow the steps below to reset your password:

Windows, MAC, Android and iOS

1. Go to TFC Online page then click LOG IN.
2.  From the Kapamilya Accounts log in page, click on Forgot your Password or Kapamilya Name.
3. Enter your email address registered on TFC Online then click SUBMIT.
4. Reset password link will be sent to your email address.
5. Check your Inbox or Spam/Junk folders and click the password reset link.
6. Create your new password.
7. Log in again to TFC Online using your new password.

If you are unable to log in to TFC Online, there might be an issue in connecting your device to your TFC Online account.  To resolve this, just follow the steps below:
1. Clear cache your browsing history. (see guides on how to clear cache using different browsers)
2. Go to https://tfc.tv then try to log in again using your email address/Kapamilya name and password used to access your TFC Online account.
3.If the above steps do not work and still unable to log in, use any browser such as Chrome, Firefox or Safari and open new Incognito tab (use Private Browsing for Safari) to log in.
4. If still the same, try to log in using mobile app or different device.

If the above recommendations do not resolve your concern, please provide us the following information:
1. Kapamilya name/email address
2. Device name
3. OS version of the device
4. Browser used to access TFC Online
5. Connection type
6. Internet Service Provider

Kindly send the above information via email to support@tfc.tv or chat with us by clicking the "Live Chat" link located at the lower part of the TFC Online website.

If you are unable to log in to TFC Online, there might be an issue in connecting your device to your TFC Online account.  To resolve this, just follow the steps below:

For TFC Online mobile app:

1. Log in using the email address/Kapamilya name and password for the Kapamilya Accounts.
2. Wait for a few seconds to log in.
3. If you encounter an issue upon logging in, you may send the screenshot of the error to us at support@tfc.tv so we could look in to this further.
4. You can use different device/browser to log in to your account while we are checking your concern.

For mobile browsers:

1. Clear cache your browsing history. (see guides on how to clear cache using different browsers)
2. Go to https://tfc.tv then try to log in again using your email address/Kapamilya name and password used to access your TFC Online account.
3.If the above steps do not work and still unable to log in, use other browser such as Chrome, Firefox or Safari and open a new Incognito tab (use Private Browsing for Safari) to log in.
4. If still the same, try to log in using mobile app or different device.

If the above recommendations do not resolve your concern, kindly provide us the following information:

For mobile browser:
1. Kapamilya name/email address
2. Device name
3. OS version of the device
4. Browser used to access TFC Online
5. Connection type
6. Internet Service Provide

For mobile app (Android and iOS):
1. Kapamilya name/email address
2. Device name
3. OS version of the device
4. Browser used to access TFC Online
5. Connection type
6. Internet Service Provider

Kindly send the above information via email to support@tfc.tv or chat with us by clicking the "Live Chat" link located at the lower part of the TFC Online website.

Video problem might be due to an issue on the settings of your device. Here are some steps that you can follow to resolve your concern:
1. Make sure your Google Chrome is updated. To update the version of your Chrome browser, just go to this link: chrome://settings/help
2. Google Chrome will automatically check for updates and ensure the status is “Google Chrome is up to date.”
3. Clear cache your browser history. Just click here for the procedure.
4. Try to log in and watch the video again.
5. If you are still unable to watch, you may use Incognito tab to access the programs on TFC Online.
6. You can also use different browsers like Firefox, Internet Explorer, Edge or Safari (for MAC). Our TFC Online mobile app is also available for download via App Store and Google Play.

1. Make sure your Internet Explorer is updated. (see guide on how to update Internet Explorer)
2. Clear cache your browsing history. Just go click here for the procedure on how to clear cache.
3. Try to log in and watch the video again.
4. If you are still unable to watch, you can also use different browsers like Firefox, Chrome, or Safari (for MAC). Our TFC Online mobile app is also available for download via App Store and Google Play.
 

Video problem might be due to an issue on the settings of your device. Here are some steps that you can follow to resolve your concern:
1. Make sure your Mozilla Firefox browser is updated. (see guide on how to update Mozilla Firefox)
2.  Clear cache your browsing history. Just click here for the procedure.
3.  Try to log in and watch the video again.
4. If you are still unable to watch, you may also use different browsers like Chrome, Internet Explorer or Safari (for MAC). Our TFC Online mobile app is also available for download via App Store and Google Play.

Video problem might be due to an issue on the settings of your device. Here are some steps that you can follow to resolve your concern:
1. Make sure your Safari browser is updated. Just click here to check if your Safari borwser is updated:
2.  Clear cache your browsing history. Just click here for the procedure on how to clear cache.
3.  Try to log in and watch the video again.
4. If you are still unable to watch you may also use different browsers like Firefox, Chrome, or Internet Explorer. Our TFC Online mobile app is also available for download via App Store and Google Play.

If the above recommendations do not resolve your concern, kindly provide us the following information:

PC/MAC
1. Device name
2. OS version of the device
3. Browser used to access TFC Online
4. Connection type
5. Internet Service Provider
6. Internet speed
7. Programs affected (indicate if specific to a show or episode)

Kindly send the above information via email to support@tfc.tv or chat with us by clicking the "Live Chat" link located at the lower part of the TFC Online website.

If you experience buffering or loading while watching videos on TFC Online, your internet connection maybe weak or unstable. Our recommended internet speed is at least 2 mbps for best viewing experience. Here are the troubleshooting steps to resolve your concern using the following devices: (PC, MAC)

Windows/MAC OS

Via WIFI
1. Check your internet speed via speedtest.net or testmy.net from your computer or mobile browser.
2. Wait for the speed test result.
3. Once the speed test is complete, make sure the recommended internet speed requirement for TFC Online is met.
4. Turn off your PC or laptop.
5. Restart your network connection. Unplug your modem or router from the power source for 30 seconds to 1 minute.
6. Plug in your modem or router and wait until all light indicators are blinking.
7. Turn on your PC or laptop again.
8. Check your internet speed again via speedtest.net or testmy.net from your computer or mobile browser.
9. If the internet speed is still below the recommended speed, you may contact your ISP for further checking of your internet speed.

Other ways to improve your connection:

1. Connect your PC or laptop directly to the modem via wired or LAN cable.
2. This will also help diagnose if the cause of the issue is the router or the WIFI connection.
3. Unplug your modem from power source for 30 seconds- 1 minute then plug it back in until all light indicators are blinking.
4. Try to access TFC Online and watch any video.
5. If it is still the same, you may contact your ISP for further checking.

Improve your WIFI connection:
1. Place your wireless router to an open location where the signal can be improved.
2. Move other wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference could create issues when connecting over Wi-Fi.

1.  Make sure your TFC Online app is updated. (see guide on how to update TFC Online app via Play Store)
2. Close or end task the TFC Online app.
3. Re-launch the app and try to watch the video again.
4. If you are still unable to watch using the app, you may try to use mobile browsers like Chrome or Firefox.

1.  Make sure your TFC Online app is updated. (see guide on how to update TFC Online app via App Store)
2. Close or end task the TFC Online app.
3. Re-launch the app and try to watch the video again.
4. If you are still unable to watch using the app, you may try to use mobile browsers like Safari, Chrome or Firefox.

If the above recommendations do not resolve your concern, kindly provide us the following information:

Mobile App
1. Device name
2. OS version of the device
3. Browser used to access TFC Online
4. Connection type
5. Internet Service Provider
6. Internet speed
7. Programs affected (indicate if specific to a show or episode)

Kindly send the above information via email to support@tfc.tv or chat with us by clicking the "Live Chat" link located at the lower part of the TFC Online website.

If you experience buffering or loading while watching videos on TFC Online, your internet connection maybe weak or unstable. Our recommended internet speed is at least 2 mbps for best viewing experience. Here are the troubleshooting steps to resolve your concern using the following devices: (Mobile phone/Tablet)

Via WIFI
1. Check your internet speed via speedtest.net or testmy.net from your mobile browser.
2. Wait for the speed test result.
3. Once the speed test is complete, make sure the recommended internet speed requirement for TFC Online is met.
4. Turn off mobile phone or tablet.
5. Restart your network connection. Unplug your modem or router from the power source for 30 seconds to 1 minute.
6. Plug in your modem or router and wait until all light indicators are blinking.
7. Turn on your mobile phone or tablet again.
8. Check your internet speed again via speedtest.net or testmy.net from your mobile browser.
9. If the internet speed is still below the recommended speed, you may contact your ISP for further checking of your internet speed.

Via mobile data
1. Check your internet speed via speedtest.net or testmy.net from your mobile browser.
2. Wait for the speed test result.
3. Once the speed test is complete, make sure the recommended internet speed requirement for TFC Online is met.
4. Turn off mobile phone or tablet for 30 seconds to 1 minute.
5. Check your internet speed again via speedtest.net or testmy.net from your mobile browser.
6. If the internet speed is still below the recommended speed, you may contact your mobile carrier to check the speed of your mobile data.
7. You may also connect to other network over WIFI (home, office, establishments with WIFI).